Nail Salon Wisdom: Customer Expectations and How To Realistically Exceed Them + Lovely New York Fountain

Yup, it can be done. My manicurist did! I had a lightbulb moment while getting my usual mani pedi at a new local nail salon-- my favorite place closed so I’ve been trying to find a spot that I like just as much. Unfortunately, until now my customer expectations have been hard to match. If you know me, I have really crumby nails, always have always will -- and just like that a nail salon wisdom popped into my head that you can use in running your business. So let's talk about exceeding realistic customer expectations. Watch my Live Video: How my manicurist exceeded my expectations with ballerina pink nails! Sometimes you make expectations and I know a lot of

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